Manage the development and maintenance of documentation including departmental policies, procedures, disaster recovery plans, and technical reports as it relates to IT Operations.
Prepare RFIs, RFPs, review bid proposals, contracts, scope of work, and other documentation for projects and associated efforts.
Manage service provider relationships delivering data communication and other infrastructural services to the Association. Minimum of 5 years of management/leadership experience. Manage and supervise IT professionals (employees and contractors) working in the IT Operations area. Identify areas for process improvements. Develop standards for workstations, mobile devices, printers, and other devices routinely. Provide end-user communication for service outages, system upgrades, service improvements, service implementation, and service retirements. Ensure patches are installed and verified on all systems in accordance with the service. Ensure escalated service requests & SLA’s are handled in a timely manner. Designing and implementing infrastructure and application hardening methodologies (Servers, Storage, Network, Data Stores, Endpoints, Users) including least privileges, firewalls policies, access control, SSO, IPS, Encryption.etc. 
Asses infrastructure and application communication channels internally and externally.
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